1. General Terms and Conditions

1.1. The owner of the online store www.salvolingerie.lv (hereinafter - the Online Store) is SIA SALVO MD (legal address: Baznicas street 33-2, Riga, LV-1010, reg.no.40103266322).
1.2. Only these General Terms and Conditions (hereinafter - the Terms and Conditions) valid at the time of placing the order on the www.salvolingerie.lv online store shall apply to the agreements between the Online Store and the Customer.
1.3. The Online Store reserves the right to unilaterally amend and supplement the Terms and Conditions by publishing the updated version on www.salvolingerie.lv. If the Customer submits an order before the amendments to the Terms and Conditions came into force, the Terms and Conditions valid at the time of placing the order shall apply.

2. Processing of Personal Data

2.1. By creating a profile, you automatically consent to the processing of your personal data by the Online Store. Otherwise, you will not be able to use the Online Store. The details of personal data processing are outlined in the Privacy Policy section.

3. Orders and Prices

3.1. Orders can be placed via www.salvolingerie.lv using a registered user account or as a guest.
3.2. The online stor provides information about the goods - including name, color, size, price and descriptions.
3.3. Product information and prices are displayed next to each product.
3.3.1. Delivery costs are not included in the listed prices.
3.3.2. All prices in the Online Store are in euros and include 21% VAT.
3.4. The Online Store reserves the right to adjust prices. If a Customer submits his order before the price changes came into effect, the price that was indicated on the invoice at the time of placing the order is valid for him. The Customer is not entitled to claim compensation for the price difference.
3.5. When placing an order, the Customer selects the desired product, specifying size, color, quantity and any other relevant attributes.
3.6. The online store sells goods to the Customer only in quantities that are suitable for personal use.

4. Placing and Processing Orders

4.1. To place an order, the Customer adds the desired product to the shopping cart by clicking “Add to cart”.
4.2. Products in the shopping cart can be reviewed, modified, or removed by clicking on “Shopping cart”.
4.3. If the Customer wishes to purchase products in the shopping cart, they must click on the “Place order” button.
4.4. The Customer must either register or proceed as a guest. Registration provides additional features (e.g. order summary, saved delivery addresses and order history).
4.5. The Customer selects a delivery method and address. After specifying the delivery method, the Customer will be informed of the total costs (including delivery), which must be paid in full as a prepayment.
4.6. The Customer selects a payment method – via bank link or another payment solution provided in the Online Store.
4.7. By clicking the “Confirm order”, the Customer agrees to purchase the selected product and undertakes to pay the indicated product and delivery price. After completing payment for the product, the Customer must click on the “Back to merchant”.
4.8. The contract comes into force when the payable amount is received in the Online Store’s current account. Upon confirming the order, an invoice is sent to the Customer to the email address entered during the purchase process.
4.9. The Online Store may contact the Customer by phone (if you specified a phone number) or by e-mail to clarify any questions that may be unclear about the order and delivery. If the ordered product cannot be delivered because the product is not available or for another reason, the Customer will be informed and a full refund (including delivery costs) will be issued within 14 working days.

5. Delivery Methods and order Times

5.1. Deliveries are available within Latvia, Lithuania and Estonia.
5.2. Delivery fees depend on the Customer's location and delivery method. The delivery fee is indicated to the Customer during the order process.
5.3. The Customer is offered a delivery method to one of the Omniva or DPD parcel machines. The order is delivered to the Customer in accordance with the terms and conditions of the Omniva or DPD parcel machine service provider selected by the Customer.
5.4. If the Customer, upon receiving the goods, discovers that the Customer has been sent an incorrect or defective product, or the product does not reach the Customer in good condition, they must immediately contact the Online Store by writing an email to the address: iveikals@salvomd.lv.
5.5. The Online Store is responsible for the goods purchased by the Customer during their transportation. From the moment of receipt of the goods, the risk of damage or loss of the goods passes to the Customer.
5.6. The Online Store contacts the Customer if the ordered item is no longer available or cannot be shipped for other reasons.

6. Payment Methods

6.1. Payments can be made by credit card via PaySera or other methods provided in the Online Store.

7. Right of Withdrawal

7.1. The Customer has the right to partially or completely withdraw from the contract concluded in the Online Store within 14 days of receiving the order.
7.2. The right of withdrawal does not apply to goods that are not suitable for return due to hygiene reasons, or if the sealed packaging has been opened after delivery.
7.3. A prerequisite for returning and exchanging an order is a completely unused product that has all original labels and other documents attached to the shipment, including the invoice issued to the Customer and the withdrawal application. The Online Store has the right to decide whether the returned product meets the requirements specified in this paragraph.
7.4. If it is not possible to exchange the product returned to the Online Store due to the lack of the size selected by the Customer, the Online Store will contact the Customer.
7.5. The right of withdrawal does not apply if the Customer is a legal entity.
7.6. The Customer, exercising the right of withdrawal, is obliged to return the goods to the Online Store, no later than 14 days after submitting the withdrawal application or submit a certificate that he has handed over the goods to the carrier of the goods within the aforementioned period. The returned goods, together with the withdrawal application, must be delivered to the Triumph t/c SPICE store, Lielirbes street 29, Riga or sent to the Riga t/c SPICE Omniva parcel machine or DPD Paku Skapis SPICE, recipient: SIA SALVO MD, tel. no. +37120865910. If the end of the period falls on a national holiday, the right of withdrawal can be exercised until the business day following the end of the aforementioned period (inclusive).
7.7. The costs of returning the goods are covered by the Customer, except if the reason for the return is that the returned goods do not comply with the Agreement (e.g., the wrong or defective item was sent). In such a case, a claim must be submitted for the goods.
7.8. The online store has the right to use the product to the extent necessary to inspect the product. The returned product must be in its original appearance without damage and signs of wear. The original labels and protective films must be attached to the product.
7.9. The Online Store, upon receiving the returned product, shall immediately, but no later than within 14 days after receiving the withdrawal application, return to the Customer all payments received from the Customer at the time of conclusion of the contract. If the Customer partially withdraws from the contract, the return of shipping costs shall be made in proportion to the amount of the returned product in the entire purchase.
7.10. The online store may refuse to make a refund until the moment it has received the item that is the subject of the contract or until the moment the Customer has submitted proof that he has sent the item back (handed it over to the carrier), whichever occurs first.
7.11. If the Customer has explicitly chosen a delivery method that differs from the cheapest standard delivery method offered by the Online Store, the Online Store is not required to reimburse the Customer for expenses exceeding the expenses related to the standard delivery method.
7.12. If the Customer returns products with damaged and/or missing product packaging and/or labels, the Online Store has the right to demand compensation from the consumer for the decrease in the value of the product and to make deductions in the amount of this amount from the payments returned to the Customer.
7.13. The Online Store has the right to withdraw from the Agreement and reclaim the product from the Customer if the price of the product in the Online Store is indicated significantly lower than the market price of the product due to an error.
7.14. If the Customer does not collect the ordered goods from the parcel machine within 14 calendar days, and the parcel machine service provider returns the shipment to the Online Store in accordance with the service provider's terms and conditions, it is considered that the Customer has withdrawn from the contract, and the Online Store shall return the purchase amount to the Customer together with the delivery costs immediately, but no later than within 30 calendar days.

8. Warranty

8.1. The Customer may file a complaint regarding defects in the purchased goods in accordance with the Latvian Consumer Rights Protection Law. For the defective goods, the Online Store will return the amount paid to the Customer to the Customer's bank account.
8.2. The goods may be returned together with a withdrawal application to the Triumph t/c SPICE store, Lielirbes iela 29, Riga, LV-1010 or sent to the Riga t/c SPICE Omniva parcel machine or DPD Paku Skapis SPICE, recipient: SIA SALVO MD, tel. no. +37120865910. The complaint application will be considered within 14 days from the moment of its receipt. The Online Store will inform the Customer of its decision. If the decision is positive, the Online Store will return the value of the goods to the Customer by transferring it to the Customer's bank account. If the complaint is not considered justified, an opinion will be sent with an offer to receive the goods back to the Triumph T/C SPICE store, Lielirbes Street 29, Riga.
8.3. A delivery note for each order will be sent to the Customer together with the order. The Online Store is not responsible for incorrect delivery note data entered by the Customer.

9. Copyright

9.1. The content of this website, including photos, videos and texts, is protected by copyright law and other rights. The use of images, films and texts is permitted only for private use.

10. Amendments to Terms

10.1. These Terms are drawn up in accordance with the laws of the Republic of Latvia. All disputes arising in connection with these Terms are resolved through negotiations. If an agreement cannot be reached, conflicts shall be resolved in the courts of the Republic of Latvia in accordance with the procedure established by law.
10.2. The Parties are released from liability established in these Terms if their execution is impossible due to circumstances caused by force majeure.

11. Liability

11.1. The Customer is responsible for the accuracy of the data provided in the registration form. If the Customer provides false information in the registration form, the Online Store is not responsible for this and the consequences arising from it, but is entitled to demand compensation for direct losses from the Customer. The Customer who has registered in the online store www.salvolingerie.lv is fully responsible for his/her actions. The Customer is responsible for the security of his/her registration data. If the registration data is used by a third party, the Customer himself/herself is responsible for this.
11.2. The Online Store exempt from any liability in all possible cases of conflict if the losses result from the fact that the Customer, despite the recommendations of the Online Store, assuming obligations, did not familiarize himself/herself with these Terms, although he/she was given such an opportunity.
The Online Store is not responsible for the Customer's decision to purchase the Goods based on the images.
In the event of losses, the guilty party shall compensate the opposing party only for direct losses.